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FAQs


Introducing the claims process
Q. What is the difference between a Represented Claimant and an Unrepresented Claimant?
Q. What is Official Injury Claim
Q. I know nothing about the process, how can I find out more information.
Q. What type of injuries can I claim for?
Q. What do I do if my injury is non-soft tissue related?

Getting in touch
Q. I do not have access to the internet so how do I contact you.
Q. I work long hours so may not be able to contact you during normal office hours?
Q. I sometimes find it difficult to understand information given to me.
Q. I am concerned about having to speak to different staff every time I contact you and having to repeat my information.
Q. I am worried about the amount of information I will need to provide and how you will use it.
Q. How will I know what is happening with my claim instruction?

Medical Appointment and Report
Q. Why will I need an appointment with a Medical Expert?
Q. How long will I have to wait to receive the Medical Report after I have attended the examination?
Q. What happens if I notice the report is not correct or there is information missing?
Q. What happens if I cannot make my Medical Examination appointment?
Q. Do I need to pay ML Doctors upfront for a medical report?
Q. What is expected in my medical report?
Q. What is a remote examination?

Further Information
Q. Why choose ML Doctors as a Medical Reporting Organisation (MRO) to produce my medical report.
Q. How long will it take to complete my claim?
Q. What happens if the compensator does not accept my claim, or I do not accept their offer?

Feeding Back to Us
Q. What can I do if I am not happy with the service I have received?
Q. How can I provide feedback on my experience with ML Doctors?