Customer Service

  • by Steve Densley
  • Service

Excellent customer service is at the heart of everything we do at ML Doctors so we recently employed the services of national training company Worldhost to provide a full days training for all staff on The Principals of Customer Service.

We were introduced to GREET the five key principals of our roles. That is to Give fully, Respect everyone, Empathise with others, Excel at your job and Team work works.

The days training was extremely rewarding and covered a huge amount of areas from tips for effective listening to using your clients name during conversations to make them feel that you understand their individual needs.

Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image
Richard Branson

We are please and very proud that every one of our team members passed the qualifying exam at the end of the course and has received certification from Worldhost.

Thank you to all the team for your hard work and commitment and to Worldhost for an excellent and worthwhile day. You can be assured that everything we learned will be put into action.

Written by Steve Densley

Our companies Operations Director has been working in the Legal Sector for over 25 years.

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