Working Hours

Mon–Fri: 9:00am-5:00pm

Location

9 North Street, Manchester, M8 8RE

Telephone

0161 839 3703

Our Services

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OUR SERVICES

MedCo

Nationwide coverage for MedCo Accredited Soft Tissue Injury Reports

Personal Injury

Over 1000 Experts from numerous disciplines covering the whole UK

Clinical Negligence

Specialist reports from experience experts who understand the requirements of this complex area of law.

Holiday Sickness

We can assist in obtaining medical records, both from local GPs and hospitals and international sources.

Rehabilitation

Nationwide clinics to help clients on the road to recovery

Court of Protection

This can prevent them getting the benefits and support they are entitled to.

Case Management

Nationwide network of experienced Case Managers for the more complex cases.

Immigration

Physical and Mental Health reports for those seeking to remain in the UK

CUSTOMER SERVICE CHARTER

Our Customer Service Charter clearly states our service commitments to you as a valued client and the service you can rightfully expect when interacting with us. These commitments will be built into our training programs; our business processes; and measured through our performance management systems.

OUR SERVICE COMMITMENTS TO OUR CUSTOMERS

ML Doctors will:

Do what we say we will

Be helpful, courteous and treat our clients fairly and with respect and professionalism

Provide our clients with clear and accurate information with an awareness of their varying needs

Keep our clients updated, answer questions promptly and provide a proactive response

Develop and support our employees so that they are competent, knowledgeable and experts in their field

Protect our clients’ information in accordance with ML Doctors’ GDPR Policies and Processes (ML Doctors are ISO 27001 accredited)

Actively listen to what our clients tell us and act on their feedback to continually improve our service